Messaging

All information about the multi channel inbox.

• Where can I find the invitation in our Facebook Business Manager account?
• Customer data – add customer profile
• Which of my colleagues sent the outgoing message?
• Assign message
• Quick replies – dynamic variables for personalization
• Tags – assign
• Note on conversation
• Prioritize incoming calls
• Edit/delete quick replies
• Quick reply – set up
• Web chat
• Engage module
• Engage Do's and Don'ts