Get Started! WhatsApp message templates

In this article, we will show you how to send a WhatsApp message template.

If the WhatsApp 24-hour Customer Care Window is closed, you can only send a reply using a WhatsApp message template.

To select a template, type a forward slash '/' or click on the '+' icon. Here, you can select and edit a template before sending it.

You can customize the values within the brackets in the custom field.

You will always see a message preview. Use the 'use this template' button to insert the message into your text box.

Click the blue send button to send the message: