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      WhatsApp Registration

      During registration, we will register the phone number you provided with META. The WhatsApp registration can be done at any time of the day.

      At the time of registration, META will send an automatically generated 6-digit code to the phone number. The code can be sent via SMS or a voice message. You need to share the code with us immediately during registration. Therefore, we plan the registration moment carefully to prevent the 6-digit code from expiring.

      Registration via SMS

      1. We will schedule a registration time together.
      2. At the time of registration, we will trigger the SMS message from the WhatsApp provider. This SMS contains the 6-digit code.
      3. You will receive the SMS on the mobile phone number you chose.
      4. Share the code with us to complete the registration.

      Note: Registration via SMS is only possible if you link a mobile number to the WhatsApp Business API.

      Registration via Voice Message

      1. We will schedule a registration time together.
      2. At the time of registration, we will trigger the phone call from the WhatsApp provider. You will receive a call from a +44 number.
      3. You will hear a robot on the phone that will provide the 6-digit code in English. Don’t worry, the code will be clearly repeated several times.
      4. Once you have received and noted the code, you can end the call.
      5. Share the code with us to complete the registration.

      What to Consider for Registration

      • IVR Systems: In some cases, businesses have an IVR (Interactive Voice Response) system installed. For registration via voice message, the IVR system must be temporarily disabled.
      • Availability: It is important that the (mobile) phone number used for registration is available to you or a colleague. If the number is routed to another employee, department, or location, ensure they are informed and that you can receive the code from them. Sometimes, it is also possible to temporarily forward the phone number. Contact your company's IT team for assistance.

      Frequently Asked Questions (FAQ)

      What number will call me?
      The number contacting you is automatically generated. It will always be from a UK number, recognizable by the +44 prefix.
      Which number should I use for registration?
      Registration can only be done with the (mobile) phone number you will actually use with the WhatsApp Business API.
      How many times can we receive the registration code?
      We can attempt to send the registration code to you three times. After three attempts, META's security measures will prevent the number from being linked to the WhatsApp Business API.
      When should I pause the IVR system?
      Some phone systems take longer to pause the IVR system on all lines. Ensure you schedule enough time between pausing the IVR system and the registration moment. If the IVR system is still active, it will result in a missed call. Refer to the FAQ above for more information on registration attempts.
      When can I reactivate the IVR system on the number?
      You can reactivate the IVR system immediately after the code has been received and shared with Saysimple.