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  2. WhatsApp Business API

WhatsApp template messages

To send a WhatsApp message outside of the 24-hour Customer Care Window, use of a WhatsApp Template is required.

A WhatsApp Template message can be send to a contact outside of the 24-hour Customer Care Window

  • A WhatsApp Template can contain a maximum of 1024 characters.
  • It is not possible to place two or more blank lines one after another.
  • The title can only consist of lowercase letters, hyphens, and numbers.


Title: template_weekend_1

Body text:

Dear {{1}},

We were unable to respond earlier. Thank you for your request of {{2}}. Hereby we let you know that {{3}}.

Best regards,

{{4}} from Saysimple