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      Replace the old Saysimple Web Chat with the new version using Google Tag Manager

      This guide explains how to replace the old Saysimple Web Chat (no longer available after 01-10-2025) with the new version through Google Tag Manager.

       

      Direct implementation without Google Tag Manager

      You can also implement the new Web Chat without using Google Tag Manager. In this case, copy the HTML code provided by Saysimple and paste it directly just before the closing </body> tag of your website. This will ensure the chat widget loads correctly.

      1. Configure the new Web Chat in Saysimple

      1. In the Saysimple platform, click the gear icon on the left sidebar to open Settings.

      2. In the Channels section, click the blue “Manage channels” button.

      3. In the top right corner, click the blue “Web chat login” button. A new window will open.

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      4. In the top right corner, click the purple “+ Create New Chat” button. A new window will open.

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      5. Set up your Web Chat Widget. You can configure:

        1. Chat avatar
        2. Company name
        3. Widget brand colour
        4. Widget position
        5. Opening hours
        6. Estimated response times
        7. And other settings
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      6. When you are finished, click “Save widget” in the bottom right corner. A new window will open with your new HTML code. Copy the HTML code shown in the new window.

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      2. Update your code in Google Tag Manager

      1. Go to Google Tag Manager (https://tagmanager.google.com/) and log in.

      2. In your workspace, select the correct container for your website.

      3. In the left menu, click “Tags”.

      4. Find the tag where your old Saysimple Web Chat code is installed.

      5. Click the tag name to open it.

      6. In the tag editor, replace the old HTML code with the new HTML code you copied from Saysimple.

      7. Click “Save” to save your changes.

      8. In the top right corner, click “Submit” and then “Publish” to make the new code live on your website.

      More information about Google Tag Manager can be found in the Google Support Center.

      3. Manager and preview your Web Chat Widget

      1. Click the X in the top right corner of Saysimple. This takes you back to the Web Chat configuration page.

      2. Click the left-pointing arrow next to “Edit Widget” in the top left corner to return to the Web Chat Widget overview.

      3. From the overview, you can:

        1. Edit your widget
        2. Preview your widget
        3. Copy the widget embed code

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